you get fake Google reviews of the business, then take these steps

you get fake Google reviews of the business, then take these steps

Reviews are very important for online business. From them, a good or bad image is created between your potential and current customers. No matter how good your advertising or branding is, if the customer feedback is not good, then it will definitely have a negative impact on your business. If you have far more positive reviews than your competitors, then this will be a great advantage for you. On the other hand, it is also true that your competitors can give negative reviews to your business to bring down your brand, Or your old employees or partners may negatively review your business to avenge something. It has also been seen many times that people who have never interacted with those businesses, He wrote fake and negative reviews for them.

You Can take these steps, If you get fake Google reviews of the business

Why only google
Since Google is the most used site on which any business gets the most customers, Genuine and fake types of reviews are also found here. However, there is no guarantee that Google will delete every review that you want to delete, because if it is easy to delete a negative review, then the business Genuine Negative Reviews will also start deleting.

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How to remove fake Google reviews
If you suspect a review, you can click on the flag edge inappropriate option by clicking on the three dots near the review on Google Maps or Google My Business website. On the same My Business app, you can click the option of flag review by clicking on the three dots near the review. After this, a webpage will be open on which you can file a policy violation complaint. There are more chances of removing reviews flagged more than once, so if possible, ask your cligs to flag them as well.


If the review still doesn't go away
It is possible that Google does not remove any fake reviews given to the business because Google only removes the reviews that are direct violations of its policies. This is possible even if there is not enough evidence to consider the review as invalid. In case of not being able to remove a fake review, please reply well to it, so that you can reach other users. After this, try to give your customers the maximum number of positive reviews. By doing this your average rating will also increase and will come down in the negative review list.

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How to identify fake Google review

• Although fake reviews can be of many types, if a few things are taken care of, there can be a difference between Genuine and Fake Reviews.
• Reviewers do not have names in your customer database. If they have not interacted with you, then there are good chances that these reviews are fake.
• Reviewers may have written similar reviews for other businesses as well. Reviewers who have given one-star review to many businesses in similar words, It is possible that He may have been using this platform incorrectly.
• If the reviewers have mentioned a product or service that you do not offer, then they may have mistaken you for another brand.
• Reviewers have not commented on self-experience.
• False information has been given in the reviews.

How to respond to fake reviews?
Review responses can help you a lot, as they provide an opportunity to solve any problem. If you do not recognize the customers who gave the review or you could not relate their complaints to your business, you can thank them for giving the review and say that they are not named in your database. Also, you can give them the email id of your business to share their bad experiences. This will let other customers know that there is something wrong with the complaint and that you care about your customers. In this way, if someone has given only one-star review without writing anything, then you can thank them for rating them and say that you cannot help them without details. After this give them your email id to share their problem.